Shipping & Returns

We ship within the United States only. Orders leave Miami with tracked couriers. Standard shipping is free on orders of 2 pairs or more; on a single pair it is calculated at checkout.

Orders are carefully packed and sent out quickly, and arrive in 3 business days. You'll receive a confirmation email with a tracking link the moment your order leaves our warehouse.

Estimated delivery: 3 business days anywhere in the United States.

We do not ship outside the United States at this time.

Delivery times are estimates and may vary during peak periods.

Package Protection is an optional $4.98 add-on you can switch on in your cart. It is not insurance — it is our own promise to make a lost or damaged delivery right.

What it covers. Orders confirmed lost in transit, orders marked delivered but stolen, and orders that arrive damaged. We send a replacement free of charge, or refund you in full if that frame is no longer available. One claim per order.

What it does not cover. An address entered incorrectly at checkout. Parcels refused, or left unclaimed and returned to us. Damage that happens after the parcel is in your hands. A change of mind — that is a return, and the 30-day return above covers it.

How to claim. Email support@fiorvamilano.com with your order number within 30 days of the shipping date. For damage, include photos of the parcel and of the frames. For theft, tell us the delivery date the carrier shows. We reply within one business day.

Without Package Protection. If a parcel is lost or stolen and you did not add it, the claim goes to the carrier. We will help you file it, but the replacement is not free.

If your frames aren't quite right, you can return them within 30 days of delivery for a refund or exchange. Items must be unworn, undamaged and returned in their original case and packaging.

Email us at support@fiorvamilano.com with your order number and we'll send you return instructions. Return shipping is arranged and paid by the customer. Once we receive and inspect your frames, your refund or exchange is processed right away.

Refunds are issued to your original payment method within 5–10 business days of us receiving your return. You'll get an email as soon as it's on its way.

For full legal details, see our Refund Policy.

Every Fiórva frame is covered by a 1-year warranty, counted from the day your order is delivered.

What it covers. Manufacturing defects only: a hinge that fails or works loose on its own, a frame that cracks or separates without impact, screws that back out by themselves, arms that arrive misaligned, lens coating that lifts or bubbles on its own, and any fault that was already there when the frames arrived.

What it does not cover. Normal wear and tear. Scratched, chipped or broken lenses. Scratches, scuffs or discolouration on the frame. Arms bent or snapped by a drop, by pressure or by sitting on them. Damage from heat, such as a car dashboard, a hot wash or a hair dryer. Damage from chemicals, solvents, perfume, sunscreen or hairspray. Loss or theft. Frames altered, adjusted or repaired by anyone other than us. Any damage caused by misuse or by an accident.

How to claim. Email support@fiorvamilano.com with your order number and clear photos of the fault. We reply within one business day. If it is a manufacturing defect we replace the pair at no cost to you, or refund it if that model is no longer available. We may ask you to send the frames back before the replacement ships.

The small print. The warranty applies to the original purchaser and is not transferable. It covers one replacement per pair. It does not affect the rights you already have under United States consumer law.