Support

Frequently Asked Questions

Everything you need to know about our frames, shipping and care. Still stuck? We're one message away.

What are Fiorva frames made of?

Every frame is hand-cut from premium Italian acetate, fitted with polarized UV400 lenses and reinforced steel hinges, then hand-polished in our Milano atelier. You can read more on our Materials page.

Do the lenses offer UV protection?

Yes. All Fiorva sunglasses come with polarized lenses that block 100% of UVA and UVB rays (UV400) and cut glare for sharper, more comfortable vision.

How long does shipping take?

Orders are processed within 1–2 business days. Delivery times depend on your location and are shown at checkout. You'll receive a tracking link by email as soon as your order ships.

What is your return policy?

If something isn't right, you can return unworn frames in their original case within 30 days for a refund or exchange. See our full Returns policy for details.

Are the frames covered by a warranty?

Each pair is backed by a 1-year warranty against manufacturing defects. If a hinge or frame fails under normal use within 1 year, reach out and we'll make it right.

How do I care for my frames?

Clean the lenses with the microfiber cloth included in your case, store your frames in the case when not in use, and avoid leaving them in direct heat. Acetate loves a gentle touch.

How do I choose the right shape?

Explore our shapes, Cat-Eye, Oval, Round and Square, in the Shop by Shape section on the homepage. As a rule of thumb, pick a frame shape that contrasts your face shape for the most flattering look.

How can I get in touch?

We'd love to hear from you. Email us at supportfiorvamilano@gmail.com and we'll reply within one business day.

Still have a question?